Frequently Asked Questions
What to send for a quote, how payment works and what happens before shipment. Choose a topic or search for a question.
Getting started
How do I order a purchase from 1688, Taobao or Tmall?
Just send a link, a photo or a description of the product. We find the item on 1688, Taobao, Tmall or directly at the factory, verify the supplier, agree the price and specifications, purchase the goods, consolidate them at the partner warehouse in China and ship everything in one batch to the destination city.
What products and volumes do you work with?
We source vehicles, heavy machinery, spare parts for vehicles and machinery, industrial equipment, electronics and home goods for companies and private clients. Minimum quantities depend on the product and supplier. Some categories are excluded: please check our sourcing restrictions before submitting a request.
How do I import a car from China to order?
Send the model, trim, preferences and destination. We source and inspect the car and coordinate purchase and shipment. You or your appointed broker handle destination import requirements and customs clearance.
Do you supply heavy machinery, industrial equipment and spare parts from China?
Yes. We find suppliers and coordinate purchasing, inspection and shipment of heavy machinery, machine tools, industrial equipment and spare parts. For machinery, send the model or technical requirements. For spare parts, send the part number, photos, machinery make and model, and the serial number if available. We agree compatibility, condition, specifications and delivery terms before purchase. You or your appointed broker handle destination import clearance.
Payment and fees
How can I pay for the order?
Payment under the contract — bank transfer in CNY to Huizhou Eastern Sun Trading Ltd at VTB Bank (PJSC) Shanghai Branch, SWIFT VTBRCNSH. Bank details are stated in the contract and invoice. We agree the currency, payment details and terms before you pay. See client information or contact us to discuss your order.
What is your service commission?
Our fee is 10% of the order value. For vehicles, a fixed per-unit fee is agreed before purchase. The scope of services, shipping and additional costs are listed separately in the quote.
Supplier and quality checks
How do I find a factory or manufacturer in China for my product?
We source manufacturers on 1688, Alibaba, Made-in-China and directly, compare prices and minimum order quantities (MOQ), verify that production is real, and, if needed, launch manufacturing under your own brand (OEM/ODM).
Do you verify suppliers and control quality?
We agree the inspection scope in your brief: supplier checks, samples, production stages and pre-shipment inspection. Checks can be remote or on-site. We report defects and agree the corrections, then check quantities, completeness and packaging before dispatch. Quality control in detail.
Delivery and documents
How much does shipping from China cost?
We quote shipping for each shipment based on the goods, weight, dimensions, route and transport method. Send the product list, quantities and destination so we can prepare a calculation. See delivery options and indicative times.
Do you provide export and import documents?
We help prepare the commercial invoice, packing list and other agreed shipping documents. Requirements depend on the goods and destination. Import clearance is handled by you or your customs broker; we can help you find a broker. Agree document and certification requirements before ordering.
How is a sourcing agent different from a buying agent?
A buying agent often focuses on selecting and purchasing products. A sourcing agent may also find manufacturers, verify suppliers, agree specifications, arrange quality checks, consolidate goods and coordinate shipment. The roles overlap: some buying agents provide the full service too. Compare the agreed scope, fees and responsibilities rather than the job title. At Eastern Sun, we agree which stages we handle before work starts, whether you need one specific task or support throughout procurement and shipping. Destination customs clearance remains with you or your appointed broker.
Still have questions?
Tell us about your goods and destination. We will clarify the details and explain the next steps.